FAQ / Troubleshooting
How do I reset my calculator?
Most printing calculators have a reset button located either on the bottom of the unit or in the battery compartment. Visit the product page for your model to find the Product Manual for instructions on how to reset your calculator.
If this procedure has not successfully resolved your problem, follow these steps:
Contact a Customer Care Representative at (844) 578-1637 or email SharpService@victortech.com
Have Model and Serial Number available.
Sharp general product hotline (non-calculators): 1-800-237-4277
What does the “E” on my display mean?
The “E” stands for “Error”. This problem can usually be resolved by resetting your calculator. Visit the product page for your model to find the Product Manual for instructions on how to reset your calculator.
The “Error” can also be caused by Memory Overload. If you are using the Grand Total or Sigma function, be sure to periodically clear Grand Total and Sigma by pressing GT or Sigma Total twice.
How do I get my calculator repaired?
Visit our Warranty Claim page and fill out the form or contact our Customer Care Center at (844) 578-1637 to speak to a representative.
Where can I find product manuals and spec sheets?
You can find PDFs for both the instruction guides and spec sheets on the product page for the model number.
Why won’t my printing calculator turn on?
This is usually caused by a power surge, which can be resolved by resetting your calculator. To reset your calculator, simply locate the reset button on the bottom or in the battery compartment.
How do I purchase ink or paper for my printing calculator?
You can purchase ink and paper on our website or by contacting our Customer Care Center at (844) 578-1637 to speak to a representative.
How do I clear a paper jam in my printing calculator?
Watch the below video to learn how to clear a paper jam for a Sharp printing calculator.
How do I load paper for the Sharp EL-1611V Portable Printing Calculator?
Watch the below video to learn how to clear load the paper for an EL-1611V.